FAQ Dental Office2020-06-05T10:32:41-06:00


Dental Office FAQ’s

Need some information before getting started?

What you need to know when working with the PONTIC Platform.

Quick Answers

Questions? Find quick answers here.

Navigating PONTIC

Need help navigating? Find step-by-step instructions to account creation, job creation and more.

Video Tutorials

Prefer watching to reading? Check out our series of video tutorials.

Need some info before getting started? 

Discover how the PONTIC platform & it’s employees Solve Temporary Staffing Needs


Dental Professional Accountability

We only work with the best!

PONTIC has high expectations for our dental professionals & we don’t hire just anyone!

Prior to entering the PONTIC marketplace, PONTIC’s dental professionals are:

  • Background checked,
  • Interviewed,
  • Reference Checked
  • & Offered HIPAA & OSHA Compliance Training

PONTIC continually supports and encourages it’s dental professionals to be engaged & proficient. PONTIC provides an environment in which they can thrive and be successful by keeping dental professionals updated with new information, scope, practices, and technology.

The PONTIC Promise

“At PONTIC, we believe that dental offices and dental professionals can better serve themselves and their patients by employing the right people, in the right place, at the right time.
At PONTIC, we believe in challenging dental offices and dental professionals to innovate…together.
At PONTIC, we believe in consistency. We believe in proficiency. We believe in eliminating fees, raising salaries, and creating a lifestyle.
We believe in Empowerment.”


Quick Answers

What if I want to hire a PONTIC employee?2018-07-15T11:07:31-06:00

PONTIC is here to make CoNNeCTioNS. We have NO non-compete contracts or permanent placement fees.


What if I don’t like the dental professional, but they’re scheduled for additional days?2018-10-09T16:33:01-06:00

You’re able to cancel a dental professional at any time, but will be subject to a cancellation fee if it’s within 3 days of the scheduled booking. If you have a concern about a dental professional, you may submit a Incident Reporting Form.

Incident Reporting Form
Is there a subscription fee to use the PONTIC platform?2020-05-31T11:31:39-06:00

No. You only pay for hours worked by the dental professional. All hours are logged on the PONTIC Platform, subject for your approval, and payments are processed through our payment partner Authorize.Net.

* PONTIC has a $30.00 fee for permanent job postings.

Do you background check your employees?2018-07-15T11:11:55-06:00

Yes. We also verify professional licenses.

Do I have to pay employment taxes?2018-04-07T13:58:11-06:00

Nope. We’ve got that covered.

Are there additional fees?2019-06-01T18:09:21-06:00

There’s a 2.9% additional fee for credit card transactions. We also offer ACH withdraws which have no additional fees.

Are Dental Professional’s Licenses Verified?2018-07-15T11:15:37-06:00

Licenses are verified by PONTIC upon hire.

Navigating PONTIC

Look UP & to your right for the Create Account button!

  • Enter Your Information

    1. Name
    2. Email
    3. Password
    4. Zip Code
  • Agree to Terms & Conditions

  • Click Create Account

Verify your account.

Check your spam for Account Verification Email

We just need a little bit of information about your dental office to help us match you with staff!

We’ll need:

  • A picture – you can upload a picture of the staff, office, or your logo.

  • Contact Information

  • Office hours

  • Some information about the software your office uses

  • Bank account information or a credit card (this will be used to pay PONTIC at the conclusion of a contract)

To fill out your office information just click Create Profile.

When you post a job with PONTIC, the job is sent out to all job seekers that are willing to travel to your office!

  • Go to My Jobs on the left-side menu

  • Click Create Job

  • Choose the job type

  • Choose the job position

  • Select the dates needed

  • Provide a job description

  • And Complete

The job you just created will be sent to all staff in the surrounding area and posted on our Job Board.

Dental professionals can submit Proposals for the jobs. To be proactive, send Proposals to the dental professionals you’re interested in!

PONTIC automatically filters the dental professionals that are willing to travel to your office.

  • Select Find Temp Staff in the left-side menu

  • Use our Filters to find the perfect fit.

  • Click on the dental professionals name to view additional profile information

  • If you’re ready to submit a proposal to a temp, select Send Proposal

After selecting Send Proposal, you’ll be taken to Chat & Proposals where negotiations happen.

In the Chat & Proposal page, you’ll be able to submit offers to dental professionals as well as send chat messages.

  • In the Job Proposal Form, select the job you wish to extend to the dental professional.

  • The Job Rate automatically populates the rate the dental professional has listed on their profile.

  • Adjust the Job Rate as needed during the negotiation process.

  • And send dental professionals a Chat Message to accompany the Job Proposal Form.

The negotiation process continues until the dental professional has accepted, and you can Book.

You are able to Book a dental professional after they have accepted/submitted a Job Proposal Form. Don’t wait too long or they may get booked by another office!

  • Go to My Jobs and select the job you wish to Book.

  • Select the days you wish to Book our employee for.

  • Click Book.

Congrats! The dental professional will be notified that you’ve selected them for a job!

Dental professionals will enter their hours for your Approval. You have one day to Approve or Reject hours before they will be automatically Approved.

  • On your Dashboard, you’ll find the hours you need to approve.

  • Click Review Hours.

  • If you agree with the hours submitted by your temp, select Approve.

  • If you disagree and Reject the submitted hours, you’ll be required to enter a reason that will be sent to the dental professional and PONTIC administration.

The appropriate funds will be taken from your bank account or credit card and distributed to the PONTIC employee

To Edit a Job Posting:

  • Go to My Jobs on the left-side menu

  • View the job you wish to Edit

  • Select Edit in the upper right hand corner

  • You’re able to update the Job Type, Job Position, and Job Description.

To Delete Your Job Posting:

  • Go to My Jobs on the left-side menu

  • View the job you wish to Delete

  • Select Delete in the upper right hand corner

  • Confirm

You will not be able to Delete your Job Posting if you already have dental professionals Booked. You’ll need to first Cancel your Bookings.

To Delete a day of your Job Posting:

  • Go to My Jobs on the left-side menu

  • View the Job Posting

  • Under Upcoming Days select Delete Day

  • Confirm the deletion.

You will not be able to Delete a Booked day until you Cancel that Booking

To Cancel a day of your Job Posting:

  • Go to My Jobs on the left-side menu

  • View the Job Posting

  • Under Upcoming Days select Cancel Booking

  • Confirm the cancellation.

If  you cancel Booked day 3 or less day before the scheduled days, you’ll be charged a cancellation fee that is paid directly to the dental professional . 

Video Tutorials

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